Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it, with all original packaging intact. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at factorynormal90@gmail.com. If your return is accepted, we will provide you with the return address and detailed return instructions.

Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can always contact us for any return-related questions at factorynormal90@gmail.com.

 

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

We may request photos or other information to help us assess damaged, defective, or incorrect items.

 

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Opened or used fragrance products

  • Opened or used candles or diffusers

  • Opened or used personal care products

  • Custom or personalized products

  • Gift cards

For hygiene, safety, and product-quality reasons, we cannot accept returns of products that have been opened or used unless they are defective or damaged.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

 

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item you have and, once the return is accepted, place a separate order for the new item.

 

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at factorynormal90@gmail.com.